The terms that apply when you buy from us
These terms cover the sale of used vehicles, the services listed on our pricing page, deposits, cancellation and refunds, and the limits of what we commit to. They are written to be read rather than to be skipped.
The parties
What we do and what we do not do
What we provide
The sale of used motorcycles and light motor vehicles, together with the services published on our pricing page at the rates shown there.
- Used motorcycles and light motor vehicles
- A written condition sheet for each vehicle offered
- V5C/2 completion and online keeper change submission
- Delivery, storage and preparation services at published rates
What we do not provide
We are a dealer, not a lender, an insurer or a warranty provider. The following are outside the scope of what we sell.
- Credit agreements or any form of regulated lending
- Extended warranties, mechanical breakdown cover or guarantees
- Insurance for the vehicle, its riders or its drivers
- Road tax, which remains the registered keeper’s responsibility
What is charged and when
| Item | When it is charged | Position |
|---|---|---|
| Published service fees | Before the service is performed | Charged at the rate shown on the pricing page, inclusive of VAT where applicable |
| Holding deposit | When a vehicle is reserved | Deducted from the balance if the purchase completes; terms recorded in writing at the time of payment |
| Part-exchange valuation | Against a completed purchase | Charged at the published rate only where the purchase completes |
| Delivery | Before the vehicle leaves the yard | Quoted by distance and agreed in writing before dispatch |
| Storage | Per vehicle, per week | Charged weekly in advance; you may collect at any point in a paid week |
How cancellation works and when a refund is due
This section sets out the cancellation and refund position in full. If you are unsure how it applies to your situation, ask before you pay anything.
Cancellation
You may cancel a booking, a hold or a pending purchase at any time by telephoning or emailing us. The earlier you tell us, the better the position for both sides, because a vehicle held off the list cannot be sold to anybody else.
- Tell us as soon as your plans change
- Holding deposit terms are those written at the time of payment
- Where we can resell the vehicle promptly, deposits are returned in full
- Where work has already been carried out, the cost of that work is not refundable
Refunds
Where a service has been paid for and we are unable to perform it, the fee is refunded in full to the account it came from. Where a service has already been performed, the position is set out in writing before you pay.
- Full refund where we cannot deliver a paid service
- Refund to the original payment method
- Refunds processed without a handling charge
- Your statutory rights are unaffected by anything in this section
What we warrant and what we do not
What we state
Every vehicle is sold as used stock with the condition recorded in writing at the point of sale. The condition sheet describes what was checked and what was found, including known faults.
- Condition described in writing, not in adjectives
- Known faults disclosed before money is paid
- The sheet forms part of what you are buying
- You are encouraged to inspect or have the vehicle inspected
What we do not state
We do not state that a used vehicle is free of faults, that it will remain free of faults, or that it is suitable for a purpose you have not told us about. No warranty period is sold or implied.
- No warranty period is offered or implied
- No claim that a vehicle is free of future faults
- No claim of fitness for an unstated purpose
- Your statutory rights continue to apply
What each side is responsible for
Our obligations
We commit to a defined and limited set of things, and we do not go beyond them in conversation.
- Describe the vehicle honestly and in writing
- Disclose known faults before payment
- Complete the keeper change paperwork promptly
- Perform paid services within the agreed timescale
Your obligations
Most disputes that arise in this trade trace back to one of these four things being skipped at the point of sale.
- Hold the correct licence category for the vehicle
- Arrange insurance and tax before you ride or drive away
- Declare any outstanding finance on a part exchange
- Read the condition sheet and ask about anything unclear
The limits, and which law applies
Limitation of liability
Governing law
Consumer rights
Changes to these terms
Ask for a copy of these terms before you buy
We will email or print these terms on request, and we will walk you through any section that is unclear. Nobody should be agreeing to a term they have not read.